The Culture Of CX (Customer Experience)
Culture speaks of the values and practices shared by the members of a particular group. So when this is applied to business, the group is actually your company – and by extension your customers....
View ArticleProducing passionate people
I’m sure you’ll forgive the alliteration, but it’s necessary. Have you ever been listlessly assisted by a supermarket cashier? Or been to the reception area at big business’s head office where the...
View ArticleCase Study: Uniting employees, building a culture
The Brief A prominent Bank in South Africa wanted to rethink the way they did business, but they didn’t just want to focus on their customers, albeit important. Instead they wanted to focus on the...
View ArticleMake Company Culture a Resolution in 2014
The Culture Resolution New Year’s resolutions are all about improving your life and becoming a better person, so in the spirit of growth and meaningful change, we’d like to propose a resolution that...
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